Terrible Service from Woolworths Online & Lifestyle Centre

Booked online delivery for Monday btw 2-5. By 5:15 no delivery. Called and was told delivery would still happen that evening. I requested it to move to next morning. Driver was held up, my order ******. Promised delivery during the day. Nothing. On calling told it would arrive by 8pm. Nothing arrived. Called again - delivery was finally done almost 48 hours later. If i did not call, i probably would still be waiting, And this from a company that prides itself on service. I am shocked, disappointed and disillusioned. The key here is COMMUNICATION. Very disgruntled. Sent an email to complain - no response. The only bright light at this organisation is the Online Service Call Agents who at least seem to try to assist.