Terrible service from Woolworths Online.

I am reaching out in desperation to see if anyone here can assist as I have called the Woolworths online customer care and emailed multiple times, yet no one is giving me feedback.

I placed 2 orders on the 25th of November. Order numbers: o*** and o***.

When the first order arrived (o***) it had 5 x Zero twist bath towels (Khaki) instead of 6. And instead of a bath towel, they had sent 1 x Zero twist hand towel.

The packing slip said that the package contained 6 bath towels, but it only had 5.

So 1 x Zero twist bath towel (khaki) missing.

The second order (o***) never arrived. The second order was for 3 x Zero twist hand towels in khaki.

I have phoned customer care so many times and yet no one replies or gives feedback.

They only say that the second order could not be delivered and they tried 3 times - which is a blatant lie as I work from home and no deliveries have been attempted.

They say that the delivery was returned to the warehouse.

But what now?

The previous time I phoned the online customer care, the lady left me on hold indefinitely and I eventually had to hang up.

The call before that (***) the lady said she would escalate the missing items and get back to me. Nothing has happened yet.

She asked me to photograph all of my towels to indicate the missing ones! I actually don't know how to process that one?

This morning I spoke to Nkululeko (call reference number ***0) and he said he would phone me back in an hour - I'm still waiting.

I really don't know who to contact and I am really so disappointed that this is how you treat people.

I don't want a refund, I need the missing towels as I need them for guests (who have already arrived).

There is no way to reach anyone who can assist and this leaves you feeling completely helpless.

At the moment I am just blatantly being ignored and this has been a horrible experience.