TERRIBLE SERVICE FROM WOOLWORTHS FINANCIAL SERVICES, NO ONE AT THE CALL CENTRE ABLE TO HELP FOR 2 WEEKS

I need urgent assistance with a query I have been trying to resolve for the past 2 weeks.

My card number is : *********** ,I have been trying to purchase online, on the app last week, putting the exact same sequence number which is on my card , as I have shopped online with it before. I tried 3 times, It then blocked my card. I called the call centre atleast 6 times since then, my card was unblocked. I had to go in to the store to swipe my card 3 times with my ID, as the consultant mentioned that this was necessary as it was treated as a “new” card. I then tried to use the card to shop online again and it still didn’t accept the sequence number.

I swiped my card at the engine one stop on Friday afternoon (12/03/2021) around 18h00 , and it went through, I tried to make a purchase at the Woolworth Food Store yesterday, and it declined at the till point, The purchase was for just over R600.00 , which my husband had to pay cash for because my card declined AGAIN.

Between last week and this week, I have called WFS, been transferred back and forth between the “online” department and “financial Services” , and each department say it’s not something that they can fix on their side, and continues to transfer me back and forth

Please let me know on a way to move forward, as at the moment, I am paying monthly services fees for an account / card / customer service that I am not really able to use.

Could someone please call me back urgently – every time my query is escalated, no one gets back to me? PLEASE?