Terrible service from Woolworths

I see that there are a lot of unresolved complaints against Woolworths on this site so I do not know whether it will help me if I post this.

The Woolworths store that I shop at often does not have stock so i have to ask them to source it. This has proved worthless...as the items never really arrive.. Or if they do, the staff put it on the shelf without informing one that it has arroved!

I thought that shopping online would prove to be a better experience but that couldn't be further from the truth!

I placed an order more than 2 weeks ago.. The parcel was packaged under my name but it was definitely not what i had ordered. The call centre agents are extremely inefficient. I have sent numerous emails, to no avail. Nobody has any idea where my order has been sent to, they have not replaced it and they do not communicate with the consumer. I am extremely frustrated as I require the items urgently for functions this week and had they informed me earlier, i could have purchased elsewhere... Instead they keep promising to sort the issue out yet have done nothing for the past 2 weeks.

I will definitely not be shopping at Woolworths until their service improves and i will surely warn others to be wary of shopping at Woolworths too.