TERRIBLE SERVICE FROM CUSTOMER CARE AT PIAZZA ST JOHN WOOLWORTHS SEA POINT

A few years ago I was offered a Woolworths Credit Card. All went well until approx 9 months ago when I was contacted to update my FICA. My card was blocked until I would provide proof of address. (Already provided when I app**** for and received the Credit Card.) I took my proof of address in to the store, but they could not assist as it was on a Saturday. A few weeks later I went in to another store during the week and had to complete a whole range of forms and present my ID etc but after they scanned in the proof they said all was well and my account would be unblocked in a day or two. My account was never unblocked and I could not use it although I kept paying more than the required amount for a month. I went in to query the situation and was advised that the FICA was not up to date(?) and that I should bring in the document (lease) again as they had only scanned the front page and needed the entire document. I went in a few weeks later but they could not assist as they could not get a line to central accounts for some reason and would not scan in the document and handle it when they could get a line as they were confused as to why I didn't need to complete any forms but only have the document fully scanned. I then took it in to yet another store a few months later (Piazza St John Woolworths - Sea Point) and had to identify myself to the Financial department so they could start the process of loading my proof of address. They copied my ID and I waited for half an hour while they tried to scan the lease. When I said I had to leave, the customer service person told me that their scanner is out of order and that I should rather bring in another one pager document with proof of address. I asked her to rather proceed with closing the account. Then she said that she would take the document upstairs and see if their scanner was working! She said she could not close my account because I had a balance owing. I insisted on paying in the balance so I could close it and so I had to identify myself again to the Financial Department with all my personal answers, while three members of customer service were all less than 1 meter away from me. I paid more than my balance owing, immediately, so that the process could begin as my credit card account was now in credit. The person at customer service was so incredible useless and rude that I could not stand another minute of anything to do with Woolworths. I asked for a pair of scissors and cut my card into tiny pieces at the counter while she continued telling me why she could not assist me. It's a month later and although I have written 5 emails to accounts to close the account, and they have apparently done so as they refunded my credit into my bank, they are still sending me an account now with a credit balance and despite me have requested no further marketing material, It keeps coming, along with news on my rewards. They simply don't get it that I no longer wish to be a customer of theirs due to the fact that for 6 months I could not use their credit card or the rewards, while I continued paying the account and quite obviously now do not need or want their credit card. Blatantly ignoring the POPI Act regarding my request to Unsubscribe from anything Woolworths. Rotten Tomato Award to you Woolworths. Same as your food! It's all on the brink of being rotten.