Terrible service

On the 4th of November, I was in contact with Woolworths via WhatsApp because my card was blocked due to someone making a purchase on my account. So the lady I was chatting to on WhatsApp said they will send me a new card after 14 days and asked me to which store should the card be sent and I informed her.after 21st of November I went to Woolworths greenstone to collect my card and was told my card is not there.that is more than 14 days.so on Monday 7th December I sent an email to Woolworths to follow up why my card is still not sent now they telling me it was not sent they will send it and I should get it after 14 days,so what they saying now is that I must wait for my card for almost 2 months....I am extremely disappointed and feeling disgusted at the service I am receiving from them.they dont take their customers seriously.