Terrible service at Woolowrths

In my 18 plus years of being a Woolworths client I have never experienced such bad service as I have these last 2 weeks. I ordered something online via the app on the 28th April thinking that’s enough time for delivery before Mother’s Day ( as this was my gift for my mother) . The delivery address was my work address. When by the 8th I called to ask when I can expect the package I was told that it was actually out for delivery on the 2nd but the courier couldn’t find the address on google maps ( a lie cos the consultant clearly found the address in google when she typed it in) so he sent it back to the warehouse -but what baffles me is that no one tried calling me to confirm the address -anyway I asked the consultant to change to my home address as I only work at the office until Thursdays and because I made the change on wed I knew there was no way it would be delivered the next day. I called back on Friday and was told it’s out for delivery and could possibly be delivered either later Friday or maybe Saturday . When I called now just after 2pm on Saturday I was told that when I changed my delivery address I triggered a change and this caused a delay in the delivery and that delivery would definitely only take place next week AFTER MOTHERS DAY. So 3 different consultants told me 3 different things and the only truthful one was the one I spoke today ….Woolworths I have emailed you via the app about this issue on Wednesday the 8th and to date no response which is actually pathetic as clearly this is of grave importance to me and it seems you do t care at all. I feel devalued as a client no online store has ever messed up an order like this in my personal experience-2 weeks and it’s seems Woolies passing the buck to the courier company-then get a better courier company