Terrible service

On Monday 27 December 2021, I went to Woolworths Tygervalley looking for smart long pants and did get a pair and after I went to the fitting room to see if the pants will fit me I realise that the hem of the pants are loosed and informed the lady at the fitting room and told her that I want the pants but just gone see if they do have another one ib my size, which they did to have.

I then ask one of the guys on the floor to check for me if any of the other branches do have stock and he told me that one store shows they do have 5 but that the stock item was last updated on the system on 19 November 2021. Well, the problem is that I am also in retail and that is the biggest untruthful moment I experience from a company like Woolworths.

I then left the store and went to another place but could not find anything else and as I walk I saw a tailor and asked him how much he will ask me to repair the hem of the pants and he told me R 50. By the way, the price of the pants is R 599.

I went back to Woolworths and ask the same guy who assist me before if I can have the pants and if he can offer them to me at a discount rate because of the fault in the pants and he said that he will ask his manager. The manager came to me and told me that he cannot assist me in reducing the price and I said but that cannot be and he informed me that I cannot even buy the pants anymore.

I was shocked by his answers and just stood there until another customer told me that its terrible service. I have to grab the paint from him and go to the paypoint and pay the full price for the pants that are not correct and took them to the tailer. Terrible service – I work at one of the big retailers and customer always first and if a customer wants to buy something from our store and there is something small wrong on the item and the customer will accept the item as is them we will reduce the price to keep the customer happy.