Terrible service

I’m so disappointed in Woolworths. I placed an order online with 3 to 4 working days delivery. I really needed the stuff I bought for my son’s school. On day 4, I still didn’t have the delivery and called them in the morning to confirm that I would be getting my delivery that day because I needed the stuff for the following day, but Woolworths couldn’t tell me whether I would be getting my stuff or not. They couldn’t even tell me what the issue was on the courier side and kept telling me about a 24 to 48 hours turnaround time between them and their courier partners, like what the heck????

At the end I didn’t get my delivery and had to rush to the shops after work to get something else so that my son could be like other kids.

I called the following day (day 5) but Woolworths still had no idea what the delay was and when I will be getting my parcel. They still maintained the 24 to 48 hours story about getting feedback from couriers and not giving a damn about the fact that the delivery is already late.