Terrible service

I have never in my life had to spend my airtime and time just for an account closure. I believe your agents are working from home and the network and type of service does not match the one i get in store. My experience was terrible spending 30 min on the line. Unathi promptly was the first agent she put me on hold and her line went dead i called again the line kept cutting me off, then spoke to Simele Gota who said no team leaders can take the call i must lodge a complaint then put me on hold for no reason and drops the line, I get to another agent his line was bad the line dropped and Vuyokazi said j was through to a department that can't close accounts and gave me a number and finally Zukisa Tyali in 2 minutes managed to assist me and confirmed my account was closed by somebody at 08h40 imagine. This cannot be an experience that someone can go through with their airtime.