terrible service

I spent four hours trying to pay for goods with my Woolworths store card. The OTP no never came through. I spoke to so many people at wWoolworths eventually gave up and paid with my credit card. I have overpaid my account so they owe me money which I was trying to spend. Everyone I spoke to gave me a different story. Thats it will see how to get the overpayment refunded to me and then I will cancel card.