Terrible service

Placed an order online November 28th,with expected delivery date of Dec 4th. 1st Dec i received a message that my order will be delivered, day passed and no delivery was done. 2nd Dec the same message came through still same results as the 1st. I received the same message on Wednesday and Ram couriers tried delivery around 7pm that night. No prior messages were sent or attempt made to notify me of the scheduled delivery plan. Thursday no messages came through at all. I called online service today, spoke to Akeefah who disconnected my call 15min into the conversation. She attempted only once to call back and no further engagements thereafter. I was on the phone again with an agent who did not bother registering my enquiry,she transferred me to a supervisor who promised to call back in 2 hours but didn't. I then called in the afternoon, spoke to Juneca who i informed that i would be laying a formal complaint. I want my money back and not willing to wait an estimate of 7 to 14 days as the failed delivery is not a fault of mine. The service i received is pathetic and I'm extremely disappointed!! The agent from Ram is Bonakele Khotso and he called from ***