Terrible Service

<p>On the 16th of June 2016 I put in a request for an secondary card on my account for my wife to us, giving her signing rights as well. It took them 4 days to reply, but eventually I got an email back on the 20th requesting a copy of my ID document as well as a copy of my Wife's ID document, telling me this process will take 10-15 working days. I sent both documents on my reply the 22nd of June and informed them that I live in Upington and that the card must be delivered here. On the 29th of June I got an reply telling me that they are experiencing technical difficulties that is preventing them from creating a secondary card, but that they would provide feedback as soo as possible. I immediately sent an email back asking what the problem is and explained that I need the card urgently, because my wife is working 400km away from home now and needs the card to buy groceries, etc. I asked them that if the card can't be created they must give my wife signing rights on my excisting card. Today is 17/07/16, more than a month after my 1st email and 18 days after my last email. NOBODY has made contact with me again, no reply on my email, no new email, nothing ! And in the meantime my wife needs to buy groceries on her credit card with high interest rates, because my requests have not been granted. Why do I even have an account ? Why must I beg to spend money at Woolworths ? Is this service acceptable to anyone ? I am thinking of closing my acount and to look at alternative options to help my wife with, because I refuse to accept this terrible service !!!</p>