Terrible Restaurant Service - fly on food

Good day,

Please note that on the 9th of January i visited the restaurant at the Woolworths in Pavilion to have lunch with a colleague. Firstly, the service at the restaurant was so slow it took them over 20 minutes to take our order. Then the issue with the electricity happened when it kepts going on and off and every time we asked the manager ( Somalin) how long our food will take he said 5 minutes and then lights would come on and off and again he would say 5 minutes, which was just a blatant lie. Then the food came the chicken burger i started to eat it only to find that there is a fly on my plate, i called the manager (Somalin) again to show him this, his first words to me was "are you sure the food came like that" i mean what does that even mean did he think i brought the fly from home. After seeing that i was getting agitated only then did he apologise and offer to replace the plate at that point honestly i just wanted to get out of the. I am very disappointed and disgusted at this service i bring my wife and kid here and to think these just dont care like this is very sad. I did not mind the fly as i know accidents happen, but for him not to own up and take responsibility for this and in-turn try and pass the buck on me ( a customer) was demeaning and insensitive and just hated that as i deserve respect as a paying customer.

Siyabonga Mhlongo