Terrible quality

I bought a Country Road shoe on the 24th August ********** 6 Lavinia DerA in Menlyn. I then slipped as I was walking down the stairs then the shoe got torn on the side. The incident involved me slipping from a single stair and this caused a tear in the shoe on the upper side of the item. Had this been a fall or a slip from a higher surface I would be able to understand the damage. But this to me is a quality issue of the item. For the price I paid and also the standard and quality I am used to from Woolworths I would expect that I am either provided a replacement or refund for the item. I am very unhappy with the service I have been getting and would like Woolworths to make right on this matter asap. I took it back to the store on the 20th October days after the incident. Today I get a call from Paul from Woolworths Menlyn who was extremely rude and actually made me to discredit Woolworths quality. He stupidly justified the quality that because it SOFT LEATHER that I cant expect the same quality as the normal leather. If your quality has dropped or if it only applies to certain items then you must also specify. I think this the worst service I’ve ever had from Woolworths.