Terrible online shopping . Order cancelled ..money not returned

Extremely bad service . I ordered for the first time online from Woolworths food using my app. All items showed in stock . Paid for items and checked out waiting for my collection date . Than after a few days the status turned to order cancelled . When I called the contact centre they said it cancelled because of no stock . And they will refund me my money in the next 48hours . After 48 hours I called back I was told they will refund my money the same day and they apologized for the inconvenience. It's now been 6 days I called back they said they cant refund me my bank will have to because I used a virtual card from standard bank . They made me wait all these days only in the end to say I must contact my bank for the money. What a waste of time . And I needed my money to purchase from somewhere else . Its news been over a week later I'm still waiting for my bank to reverse the money back to my account . Who will compensate for the time ..incorrect information by staff and me not been able to purchase grocery from another store due to me not getting the money I used back.