Terrible Online Shopping delivery experience - Woolworths Online, Durban

Woolworths Online service in Durban is the worst compared to other retail deliveries in South Africa. I placed a Woolworths food order 2 weeks ago and items were not delivered as paid for. It has been 2 weeks and the items have not been delivered yet - no feedback provided either. Consultants have committed to delivering the items yet nothing has happened. This is not the first time this has happened - a very common experience which leaves a customer very frustrated. Very very disappointing from a "premium" brand in SA - I have received MUCH better service from Pick 'n Pay and Checkers to name a few. I highly do not recommend using this service - rather go to the stores as the delivery service does not add any value to the Woolworths offering.