Terrible Online Delivery System

The worst online service ever. I bought food items online. When I followed up, Woolworths delivered it to the wrong person and then told me that It was delivered to me and that I signed for it. It was an alcohol order, which means that the courier never asked for identification from the person taking the parcel. In fact, they never do ask for any id when delivering parcels. I sent numerous emails to their “Customer Care Team” - never received one response to date. Spent money phoning their call centre for three days. No adequate help given either. After the second day of following up, I was told the parcel was returned and would be delivered the afternoon at 17.00. That never happened. Third day, which is the day of this posting, I phoned twice. The first time, the call operator said they’d call back they never did. The second, I was told the delivery would be delivered that day. I’m now waiting for it to be delivered. Over the entire time, Woolworths never once phoned to communicate anything. If I had not followed up, I would probably have never received the order. In addition, the Woolworths store where the order was coming from, Centurion Mall, has also the worst customer service ever, and it’s through their unorganized systems that I have to make sure that I receive the items that I have ordered.