TERRIBLE follow up on out of stock delivery items

I placed a delivery for Sat 28 feb with woolworths on Tuesday the 24 feb. I get two calls from woolworths on Friday however I could not take the call as I have a job~ I call back and two call center agents were absolutely unhelpful and could not actually tell me what was going on. I then get an email stating some item was out of stock. with no recommendation as to what to do next. I reply to the email and still no response. I call the call centre who put me through to the store where I proceed to get cut off. I have no recharged my phone with airtime three times just to have terrible service and waiting on the line!!!! Very disappointed with Woolworths. Stick to other delivery services people!