Terrible experience with Woolworths online

I ordered online from Woolworths on the 29th December 2023 and paid in full. I was told that the parcel would be delivered through Pargo to the chosen collection point. It's now 10 days later and I received no notification or communication from them that the parcel was ready for collection. Upon contacting them today to find out what was going on, I was informed that the parcel was rejected as it was not collected from the collection point. However I got no notification of this! Completely unacceptable from a supposed reputable retail brand. And shocking customer service. No one has taken responsibility to even try sort it out!