Terrible Experience: No Delivery, No Refund, No Accountability

I ordered flowers and other items from Woolworths Online for my mother’s birthday. Not only did the delivery never arrive, but the order was marked as “delivered” in the system. My mother had to drive to the store (Cresta) herself the next day to collect her own birthday gift. Weeks later, I’m still chasing them for a refund or voucher for the R60 delivery fee — after more than ten emails.

I’ve had to deal with at least six different people along the way — Chandre, Elvina, Antholia, Lanecia, Joyce, and Tazmin — and yet still no resolution. It’s a real double whammy: first the failure to deliver and then having to follow up endlessly over R60.