Terrible experience at Woolworths

We have bought items online for more than R2000, alot of the items were damaged and some were incorrect items. My wife went to the La Lucia Mall branch yesterday to have them returned and the service received was shocking, staff did not know what they were doing on the system and could not get the correct amount to refund, finally after an hour they realized that my wife was right about the amount being R200 short which they previously insisted was not the case. Then they couldnt do the refund because they didnt have enough cash at hand so they said they will put it on a gift card and when we come back they credit the gift card back and issue the cash, once the gift card was done then they say they cannot do the refund they need to return it to the card, where's the integrity??? We have a virtual card so we do not have a physical card and we mentioned this, then the staff refused to assist, and said they cant do the refund, My wife advised that the virtual card is linked to the same account that was used to do the purchase, she showed them the bank statement proving this and asked if she should email it to them and they insisted they could not assist, it was now past 7pm, making it 2 hours my wife sat in Woolworths, the mall was closed when she decided to just walk out leaving everything behind as the service and attitude was terrible. After calling customer service and complaining today, then the store says that we need to come back to the store and they will do the refund, when we asked how, they said they will return it to the account used for the purchase, we advised that we have a virtual card and not a physical card and they said it was fine we need to have bank statements to prove it and they will sort it out. So now i need to drive all the way back to La Lucia from Ballito to get a refund which they said they were not able to do yesterday, we gave them the exact same option and had this info at hand but they refused to do it, how can they do it today all of a sudden??? If they are doing it today then it could have been done yesterday, so my time is being wasted. My Wife took off from work to attend her Aunts 6 months death ceremony which was 15 min away from the mall hence we decided to take the return on the way. My wife was in the store for 2 hours and we missed the function and had to just return back home, it cost me R100 petrol yesterday and again R100 petrol today to go back to sort out something they could have done yesterday, not to mention the time and effort as well as the prayer which we missed, we cant get that back, I asked for a Manager i was placed on hold and the consultant came back, still no manager... Does Woolworths customer service not have managers? Woolworths needs to call me and address this and compensate me for this unnecessary inconvenience and petrol cost. It needs to come out from that store in La Lucia for their pathetic attitude and incompetence.