Terrible experience

I app**** for my Woolies store card and it was approved, but now to get the card is another problem. I don't think there customer service team exists. You can email them and all you get is the ticket number and they will never come back to you. This is really the worst experience I had to apply for something. You can't order online because you need to link your card. No one reply to my email on how or where to get my card. So now you have a Woolworths account that you can't buy online on and only buy in store with a virtual card at a town that the Woolworths store is more terribly than there service and support... Really great service Woolies, I just wonder how many customers you lost because of your terrible service at head office.