Terrible Experience

On 14 July, I went to your branch at Vangate Mall. Shopping for approximately an hour the stores lights go off (keeping in mind the mall closes at 7pm and it was not 7pm yet). Thinking that the lights had to do with load-shedding we(my family) finish our shopping. This is when the supervisor makes it clear by telling us the shop is closed we rush to pay for our goods. We get to the till, the cashier with this till on his lap says they cant sign back in and that they now wont assist us. Since when does your system automatically sign your cashier off and run END OF DAY if they don't know that all the customer have left. Coming from years of retail customer service experience I know for sure you that you wait for your last customer to leave the store before you sign off all your cashiers.If you knew that the Woolworths policy and customer service is different to others why did they not tell us for example we only have about 10 mis before your tills starts shutting itself off. (which I don't believe). Thank you Felicia and staff you really set the bar for horrible customer service provided!!!!