Terrible Customer Sevice

Hi Im having some concerns regarding my credit card . Your Customer care was unable to assist me - i am disappointed with the service I received. The consultant was very rude and unprofessional and couldn't answer most of questions regarding me credit card. The issue is still not resolved and I feel like my concerns are not taken seriously. I went to the Woolworths Gateway Branch and spoke to the Manager Ntombi- she directed me to the Financial Services. I was on call for more than 1hour and 30 min 2 calls later ,the lady could not assist me and the call got cut off. I spoke to Ntombi and she has promised me someone will call me today and im still waiting Just for reference, I am trying to get some answers from you guys from Thursday- Spending hours on the phone Please contact me urgently on ***.