Terrible customer service & Missing Payments

Woolworths service has become so bad that I have absolutely nothing good to say about them. Payment was made to my store card over 2 weeks ago. I have provided proof of payment, statement and all other requests that they have asked and they still send me the same pathetic canned text. No one is taking any responsibility or ownership for the issue. I have requested a senior person assist but this has also been ignored. The customer service is non existent and there is very much don’t care attitude.