Terrible customer service from Woolworths SA

On 13 March 2015 I visited your Woolworths store in Brooklyn mall where u purchased a pair of genuine leather kitten heel shoes for the price of R550. I bought these shoes to attend a funeral it was a cremation ceremony and not doing a lot of walking on rough terrain. When I got home the Saturday night I realised that one of the heels of the shoe is almost completely off. The thought crossed my mind to just have the heel replaced, but then I realised I had just paid R550 for these shoes. I kept the slip and on 11 April 2015 when I eventually had the time to take these shoes in I spoke to Elizabeth, part of management. After explaining the story and situation to her she told me that it was impossible and that I wore these shoes on more than one occasion, she went further to say that there was nail in the shoe that I removed. Together with one of her colleagues they made me out to be a **** in front of customers and refused to assist me. These people attack your integrity as a person making me out to be lair in front of other customers. Woolworths a brand that advocates good quality goods and services failed dismally at delivering great service to me. i am disgusted by this \service""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836612;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/03/26 13:56;15/04/14 12:03;I logged a call and I an still not assisted;8,71E+12;;***;Good day<br> <br> I logged a call about the double billing that Telkom was deducting on my bank account.<br> <br> I have still not been assisted.<br> <br> I first brought this to the attention of Telkom on 26 March 2015. <br> <br> I am very unhappy as no one seems to be attending to my query.<br> <br> My case number is SM101644 <br> <br> <br> My case with Telkom is ***3.<br> <br> Subsequent to my report Telkom invoiced me AGAIN for two numbers.<br> Telkom Mobile Invoice *** and Telkom Mobile Invoice ***.<br> <br> At this point I am very unhappy.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;328190;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/04/14 13:14;15/04/14 12:05;Punished for managing data bundle account;***;Data bundle;***;I purchased dat bundle in June 2014. 2gb daytime and 2gb night owl for R99 pm. Ater a few months i heard from a friend that I could put a cap on the account to avoid getting a huge surprise bill. The initial \open line\"" concept was never explained to me. Anyway"