Terrible customer service for new account customers

I app**** for a store card on 9 January 2026. To date, I received no communication about the status of my application, and the tracking link provided consistently returned an error message.

After calling customer services, I was told my application had been approved and that I could go to the store to collect my card. I went to the store during my lunch break, stood in the same place in the queue for almost an hour, and had to leave to return to work.

I later went back to the store again, only to be told that I could not receive a physical card and that I first needed to use a virtual card, make a purchase, and then wait a month before qualifying for a physical card. This requirement was never disclosed during the application process.

I called customer services again and was told this is not the correct process and that, since I selected Greenacres for collection, I could collect my card there. I also emailed customer services and was told that Woolworths Greenacres could assist with printing my store card.

Despite this, I still do not have a store card. Greenacres insists I must wait a month, while customer services and email support say otherwise. The lack of consistency between the call centre, email support, and in-store staff is unacceptable.

As a new customer, this experience has been extremely frustrating and unprofessional. I am now considering closing the account entirely and never dealing with Woolworths again.