Terrible Customer Service - Cell Phone Purchase

<p>I purchased a brand new Samsung cell phone at Woolworths Vincent Park, East London, South Africa. Within 3 weeks I was already experiencing problems with the cell phone and returned to the same Woolworths branch (Vincen Park), only to be told that the phone would take 3 to 4 weeks to be REPAIRED if I sent it in for repairs via Woolies. I was then re-directed to a "repairs specialist" shop which opens at 09:00AM and closes 04:00PM, MY WORKING hours. The shop does NOT open on Weekends.</p> <p>Firstly, I delibarately choose to shop for everything that I possibly can at Woolies because their opening hours suit my work hours. For them to send me to a third party shop with rediculous opening hours was a disappointment of note and a complete waste of my time, energy and petrol because I spent almost 2 weeks trying to catch the shop, only to find it closed each time.</p> <p>Secondly, I was so very disappointed that I would experience problems with a brand new cell phone. I know that Woolie does not manufacture phones, but I have been such a loyal customer to Woolies (Food & Clothing) that the words "quality service & convinience" have become synonimous with Woolies for me. So I'd expected that my phone would be prioritised considering that it gave me problems almost immediately.</p> <p> </p> <p>I do not like to struggle for things that I have paid for. I didnt not give Woolies problems when I paid in cash. It's been almost 2 weeks since the phone has been with them now (and 4 weeks for me without a phone because I had to go up and down chasing so small time "specialist repairs" shop). Today i checked up on the phone progress onlt to be told that they are still looking for the warantly documents, and work on my phone has not even BEGUN!!!!!</p> <p> </p> <p>This is really unacceptable. What infuriated me the most is that when they answer their phones they ask "How can I make a DIFFERENCE?" Well, they have made my life a little difficult in the past month.</p>