Terrible customer service

Seems my support requests are not going anywhere, and the Woolworths customer service team does not give a damn. It has been two months since I returned a clothing order. Their team said everything received in good order, but I am still waiting for a reversal on my Woolworths store card. How can this take two months? And no one seems to care to resolve this issue, very poor service. But let me tell you, pay R5 short on your monthly account payment, then they are quick to call you.