Terrible customer service

I have been a loyal client of Woolworths for a number of years. I dont mind paying the higher prices as the expectation is that the quality and service should match such, but I made an online order and didn’t receive 3 of the items. I called the customer service center and they said that they already found 2 of the three items and they will deliver them the next morning. Big apologies etc, guess what ? Its been 3 weeks since then and nothing. I have made numerous calls, eventually requesting a refund because they don’t deserve my loyalty. It is a ******** act to take money and not supply goods promised as specially after acknowledging the fault to be theres. You have lost a loyal client through your poor client service.