Terrible customer service

I do most of my food shopping at Woolies, and have always been impressed by the quality and service. I haven't bought clothes there for years, because the quality is appalling. But my gripe is with the financial services department: I wanted to apply for a Woolies credit card, for the benefits, but the application process is awful. The online website stopped working halfway through my application, which meant I had to waste time on the phone talking to someone - at this point, I gave up. But I started receiving an SMS everyday, and eventually someone called me. He was very helpful, but when it got to setting up a debit order, he said that my bank (Discovery) wasn't listed on his screen, so we couldn't continue. He promised to investigate, and call me back the following Monday. That was a month ago, and I've heard nothing since. Woolworths in general has been going downhill rapidly - I only hope their food doesn't go the same way.