Terrible customer service

<p>I purchased block out curtains from Woolworths only to find out when I got home, that they are not block out at all. I contact Woolworths and informed them of this. They had a courier come and collect them from me and take them to their textiles department to assess them. They contacted me back and confirmed that they are not in fact block as stated on the package and will have to be removed from the shelves. I asked them to replace them with block out curtains (as this is what the packaging advertised them as) but they said they cannot do that. Although I feel Woolowrths should be responsible for replacing me with block out as this is what they labelled their product as, I agreed to get a refund for the curtains only to be told that it has to be in the form of a gift card. I do not want R1800 on a gift card as it's not like I can even go and purchase other curtains from a Woolworths store as I am specifically looking for block out! The other alternative is to get them couriered back to me in Johannesburg from Cape Town and then I go in to a store and return them myself. This seems ridiculous that they cannot just do a refund into my account. I would actually expect Woolworths to replace the curtains with plain, white block out ones simply as they were meant to be from the start. What a performance!!!!!</p>