Terrible customer service

<p>I went to Woolworths at the glen I wanted a temp card to by a shirt for my son for his graduation for tomorrow I explain to a lady at the customer service she they only give temp to new account I requested to speak to a manager he is an African guy he refused to help me I told him that I lost my purse he didn't want to understand . we drove to sandton city I was assisted by lungisa Nkosi she explain the same thing that I was told at the glen but she called the manager and the said I can be assisted and my new card was ordered she assisted and she gave the best service. I was able to get the things that I needed why couldn't I get the same service at the glen </p>