Terrible customer service

Last week already I ordered a mothers day gift online. I did not choose a date for delivery they did! It was suppose to be delivered yesterday, my mum stayed home the entire day waiting for her delivery which she never got. I was not even notified as to what's going on. I had to keep trying contact them.Today I decided to call and their excuse is that they couldn't keep up with the amount of orders. Why offer a service if you can't keep up, ridiculous! It finally got delivered and they couldn't even follow instructions that they ask for, I specifically asked that both the gifts is for 2 different people so it must be packed seperately and it's not! Even simple instructions from a customer could not be fulfilled. I am extremely disappointed and unhappy! I would have never chose to use their online service had I known how pathetic the customer service is. Woolworths is definitely loosing their standards!!!