Terrible customer service

<p>Waliked into a woolworths store to pay my monthly store card. Realised, I never had my store card with me. I asked the cashier at Willowbridge if I can still pay using my I'D number. She confirmed & searched for my account, I made a payment. A week later I received an sms reminding me to pay my store card. I went back into the store queried this, and they realised that my money went into another account. They were going to reverse it in 3 days max. ANOTHER week went by and no money, I went in again. This time we managed to get confirmation from Lee in "recoveries" that the money will reflect in my account AGAIN within 3-4 days. It's been ANOTHER week and still nothing!!!! I am being charged interest and might decrease my credit score because of TERRIBLE CUSTOMER SERVICE. CAN SOMEONE PLEASE CONTACT ME WITH A SOLUTION PLEASE!!! Woolworths has always been exceptional with customer service, this has changed my mind. Please help!</p>