Terrible communication.

Received a SMS a week ago that my order was out for delivery. A week later I nothing so I decided to ask help. It was at this point they decided to tell me the truck was ****** and my order cannot be fufilled. A week after my item was ****** and only after I asked them for helped was I informed and given the option of a refund. I am extremely disappointed that a company this large would have this level of poor logistics and communication. My order is still saying shipped and no update mails have been received. Very poor experience and bad customer service. I do not intend to use woolworths online until they better these systems.