Tech-oldie but not goldie :(

I am struggling with how a company I grew up with and have been so proud of has the worst tech I have ever experienced. The app is absolutely atrocious. I’ve had to go into a physical store to be able to make a transfer into a credit card, I’ve had to go in store to try and link my card to the app (which is still not linked). I’ve had to go in store to activate my card (in the year 2026?!). I have to wait 30days to close the credit card, closing it seems like the only safe option. I just cannot see a world where I am given credit but have no way of managing the balance on my phone, paying it off at a click of a button, seeing my balance at the click of a button, linking products at the click of a button. I may as well be shopping in the 1990s at Cuthberts at this rate! Really so upset because I’ve genuinely loved this retailer and they just feel like they are living in the stone ages tech-wise.