Tampered Goods / Lack of Customer Services

I've placed an online order for some snacks and cooldrinks that was needed for the 16 June, which was delivered on the 13th June 2024. After I took delivery and the driver has left, I noticed that one of the 2L cooldrinks has been tampered with as the seal is broken and the cooldrink level is not the same as the others. I immediatley call the number on the invoice and sent an email with images to the designated email address of which I received a reference number (***3). I received numerous calls that the store will replace the cooldrink and collect the tampered item. I then advised them that I no longer need the cooldrink and that they can come and collect the cooldrink and credit my account. To date, on the 20th June nobody came to collect any cooldrink and my account has not been credited, in fact I received a text this morning that my order is out for delivery and boom........nobody came to deliver. The level of customer services from a well established institute like Woolworths is beyond me. They are so unprofessional, lack of accountability and responsibility and a huge lack of customer service. To woolworths, I know of a number of reputable training service providers who can conduct proper customer service training to your staff. I can only imagine how your customer services KPI's are looking at this present moment. I think your board should have this as part of your performance KPI's cause you are performing very poorly in this area.