Taking clients for stupid ride...

<p>Good day</p> <p> </p> <p>I am writting this on behalf of my fiance</p> <p> </p> <p>She has a credit card with you guys and I am saddened by the worst service that is being currently rendered by your staff to say the least. She received a call from you guy telling her Credit card is about to expire of so she made arrangements for it to be delivered at Randburg not Sandton where she initially collected the first one. To her surprise she received an SMS saying her card was delivered in Sandton of which she didn't have to go there. In actual fact she didn't see the need for her to go because her arrangement you was for the card to be delivered in Randburg. </p> <p> </p> <p>Today she decide to go to Sandton to collect her card mind she doesnt have money for petrol or taxi fare since my card don't work. When she get there (Sandton) she was told the card was returned, did she get any notification for that NO. She was told she going to be charged R70 for a new card, that is not gonna happen we can promise you. She specifically asked for the card to be delivered at a place that would be convenient for her, how it got to Sandton its none of her business. She didn't ask of you to employ *********** stuff. We need her card to be delivered at a Woolworths store in Randburg not the store of your choice. She need her card before Friday. Our next step would be the Ombudsman because it cannot be that customers pay for somethings that was not caused by them but your staff. </p> <p> </p> <p>Regards</p> <p>Lindiwe</p> <p> ********** 535</p>