Taken for a fool

On friday the 29 01 2016 i contacted woolworths financial dep for a credit increase i were told that i had been approved & mentioned about income documents.i raised the question how long it will take i were told by monday.i contacted them on monday i were told it will take 48 hours on the 03 02 2016 i phoned in a lady told me proof of income was received & the money should be in my account by friday.i decided today to follow up & were told it were declined.To WFS its been more then 10 years i started with your personal loan & to be taken for a fool its no joke.i made numerous calls asking yor department to sms & mail me to keep me updated until now nothing from your side.Please trace my calls wich are recorded.Tanking you for waisting my time effort & high hopes