System upgrade, lost my info

My woolworths credit card was finally approved on Thursday 8 October and I was told I could go collect the card from my allocated store, and take my ID and proof of adress. I went to the woolworths store on Monday, 12 October and was told the system is busy 'upgrading' and that they cannot issue my card until this is complete - and that they don't know how long it would take. I called the branch on Tuesday 13th and was told the system had upgrad d but had \wiped"all the applications. They told me I had to reapply online or in store. I app**** online"