System fault?
Apparently Woolworths Insurance (WI) had a system fault last year. Did not inform their customers that Tracker would not be paid. I found out because tracker SMS'd me informing me that I had not paid!! On contacting WI I was informed of their error. No apology - just a question ' will I pay tracker or what'?Today I don't know what my premium is - who is paying who - a total disaster.Even when you send them proof of something and THEY ACKNOWLEDGE RECEIPT they can't get it registered on their system.The name Woolworths used to be synonymous with good value/governance. Not today I am afraid - more akin to a dysfunctional municipality.
Helpful (0)
Replies (1)0
Replies (1)
Woolworths Retail South Africa's replyOfficial
30 Jan 2015, 15:46Hello RobertR,
We have noted you concerns.
As discussed with one of our Customer Relations Specialists, we will certainly investigate your concerns and provide you with feedback.
Regards,
The Woolworths Insurance Team.
We have noted you concerns.
As discussed with one of our Customer Relations Specialists, we will certainly investigate your concerns and provide you with feedback.
Regards,
The Woolworths Insurance Team.
Best regards,
Woolworths Retail South Africa's reply30 Jan 2015, 15:46
Official
Hello RobertR,
We have noted you concerns.
As discussed with one of our Customer Relations Specialists, we will certainly investigate your concerns and provide you with feedback.
Regards,
The Woolworths Insurance Team.
We have noted you concerns.
As discussed with one of our Customer Relations Specialists, we will certainly investigate your concerns and provide you with feedback.
Regards,
The Woolworths Insurance Team.
Best regards,