Suspended card

When entering the store to buy some food, my Woolworths card didn't work, even with R44 credit on it. The assistant was extremely helpful and friendly. However I was told by accounts, that my card had been suspended as I hadn't shopped there for the last 8 months. And that the R44 would have to go towards service fees to cancel that card and I need to reapply for a new card. Really?!