Surprisingly awful customer care

App**** for a Woolworths store card in October 2024.

No reply from Woolworths.

Suddenly I get an email from Woolworths in December 2024 stating that I have all this available credit to use.

I go to a branch, the staff help me activate my virtual card and make the arrangement with the call centre to have the physical card delivered within 2 weeks.

It has been three weeks and I have had no correspondence with Woolworths. My emails go ignored and my phone calls are unanswered. I do not know where my card is or how to get it and no one is speaking to me.