Surprised, Angry And Disappointed

I'm angry at the service received from the online agent I spoke to yesterday in the Online department at Woolworths by the name of Ntombi. I called to inquire about the attempted debit order of R1989.10 in my account for a purchase I did on the 25th of November which was paid successfully and delivered already. I was surprised when I checked my bank statement to see that Woolworths tried to deduct money again and that left my account on a negative balance.

So I called to inquire and to understand why the debit was raised again however the consultant there gave me a BAD/STINKING attitude and refused to give me her full details unprovoked. She told me straight up that she will not give me her details and I need to call my bank after 3 days to tell them to reverse the payment status back to what it was.

I called after 4PM after being moved twice from pillar to post and being cut off before speaking to the relevant person.

It's frustrating calling what' called "customer service'' yet you get a BAD service and no answer to what you were calling for, I still don' understand why Woolworths tried debiting when I had fully paid for my orders last week already.

Please listen to my call with Ntombi from Online shopping department which happened and get back to me with a proper feedback.