Supervisor with Attitude & Express Queue Complaint

It is not the first time that I have experienced longer and slower queues at the express tills at the Parkview Woolworths foods. Just now (16:45) there were only two tellers open in the express queue, where the normal queues had 6+ tellers. The normal queues moved quickly, and the express till piled up people (**** also started to become impatient).

When asking for the supervisor, Zanelle strolled to me slowly and her bosy language did not speak of that of a manager. When asking her why the express queue is piling up and functioning so much slower, she gave me attitude while mumbling that a cashier went to the bathroom, turned her back on me and walked away even though I was still talking to her. She ignored my question about whether it is not her responsibility to ensure that the queues function according to plan - she did not even answer.

This is unacceptable. Zanele, as well as the long express queue which is often mismanaged, breaks down the Woolworths standard to a very big extend.