AA
Ashton Atkinson-Hope

1 reviews | Active since Mar 2012

03 Oct 2015, 17:54

Subpar clothing quality, questionable service

A year ago I bought a pair of Woolworths brogues. After limited wear, the upper came away from the sole. I repaired at own expense. Then it came away on the other shoe. Repaired it again. Finally the other shoe starting coming away again so I complained to customer care, who advised I should take the shoes in to have them repaired or replaced. I took them to the Tokai branch who advised they had to send them away. After three weeks I was called and told my complaint was 'questionable' but I should come in to store for a R300 gift card, presumably to compensate me for the multiple repairs. Today I went to collect the shoes and was given my R300 gift card. As I was leaving I was told I couldn't keep the shoes! This is ludicrous. As someone who spends thousands of Rands at Woolworths on food and clothing I expect better! This is not the first item of Woolworths clothing that has fallen apart but it is the first I have complained about. Secondly why should you keep my shoes and only give me R300? I paid R300 alone getting them repaired. Woolworths you are a disgrace, your clothing quality has slipped and you can't even compensate a loyal, high value customer properly!

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