Subject: Unauthorised Credit Adjustment by Woolworths

Dear Woolworths Team, Despite several and frequent requests from my side instructing Woolworths not to make any credit adjustments on my account, this has once again been done without my consent. On 27 October 2025, a Head Office Credit Adjustment of R600.00 (CR) was app**** to my account.

This action is unauthorised and unacceptable, as I have repeatedly requested that no such adjustments or credit limit increases be made. I am currently paying off my account consistently and responsibly with the clear intention of settling it completely and ending my association with Woolworths Credit.

I therefore request that you immediately reverse this adjustment and ensure that no further credit limit increases or adjustments are made to my account without my explicit written consent.