**Subject: Ruined Mother's Day Due to Delivery Failure**

Dear [Woolworths Customer Service],

I am writing to express my extreme disappointment and anger regarding the recent failed delivery of my Mother's Day order for my 81-year-old mother.

On Monday, May 6th, I placed an order with Woolworths, order number ***, for delivery on Friday, May 10th. I specifically selected this delivery date to ensure that my mother would receive her gifts on Mother's Day. I paid an additional delivery fee to guarantee timely delivery.

However, on Friday morning, I received a call from Fastway courier to confirm the delivery address. This was unusual, as my parents have been receiving deliveries from Woolworths without any issues for years. I immediately contacted Woolworths support to rectify the situation and followed up again on Saturday.

To my shock and dismay, the order remains undelivered as of today, May 12th. The order status still indicates 'shipped,' but there has been no further communication from Woolworths or Fastway courier.

This failure has not only ruined my mother's Mother's Day but has also caused me immense distress and disappointment. My mother lives far away from her children and this was a precious opportunity to show her our love and appreciation.

I demand an immediate investigation into this matter and an explanation as to why the delivery was not fulfilled as promised. I also request a full refund for the delivery fee and the cost of the undelivered items.

I am deeply disappointed by Woolworths' inability to provide the service that I paid for. This experience has left a sour taste in my mouth and has undermined my trust in your company.

I urge you to take immediate action to resolve this situation and prevent similar incidents from occurring in the future.

Thank you for your attention to this urgent matter.

Christine Tayler